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Frequently Asked Questions (FAQs)
1. What is Brands Kahani?
Brands Kahani is an online multi-vendor store offering a diverse range of fashion products for men, women, and kids. We collaborate with various brands to bring you the latest styles and trends.
2. How can I place an order?
To place an order, browse our website and add the desired items to your cart. When you’re ready to check out, proceed to the cart and follow the prompts to enter your shipping and payment information. You will receive a confirmation email once your order is successfully placed.
3. What payment methods do you accept?
We accept various payment methods including credit/debit cards, PayPal, and other secure payment options available at checkout.
4. How can I track my order?
After your order is dispatched, you will receive a confirmation email with tracking information. Use this information to track your order through the respective carrier’s website.
5. What should I do if I receive a defective or damaged product?
If you receive a defective or damaged product, please contact us at info@brandskahani.com with images of the issue within 7 days. We will arrange for a replacement or issue a full refund based on your preference.
6. Can I return a product?
Yes, we accept returns. If you are not satisfied with your purchase, you may return the product within 7 days of receiving it. Contact us at info@brandskahani.com to initiate the return process.
7. How long does shipping take?
Shipping times vary based on your location and the shipping carrier. Generally, delivery takes 3-7 business days from the date of shipment. You will receive a tracking number to monitor the progress of your shipment.
8. Do you offer international shipping?
Currently, we only offer shipping within your country. We are exploring options to expand our shipping services to international destinations in the future.
9. What should I do if my package is lost or stolen?
Brands Kahani is not responsible for lost or stolen packages once they are confirmed delivered to the address provided. If you believe your package is lost or stolen, contact us at info@brandskahani.com, and we will provide you with delivery confirmation and tracking information to help you with the investigation.
10. How can I contact customer support?
For any questions or concerns, please contact our customer support team at info@brandskahani.com. We are here to assist you with any issues or inquiries you may have.
Brands Kahani is an online multi-vendor store offering a diverse range of fashion products for men, women, and kids. We collaborate with various brands to bring you the latest styles and trends.
2. How can I place an order?
To place an order, browse our website and add the desired items to your cart. When you’re ready to check out, proceed to the cart and follow the prompts to enter your shipping and payment information. You will receive a confirmation email once your order is successfully placed.
3. What payment methods do you accept?
We accept various payment methods including credit/debit cards, PayPal, and other secure payment options available at checkout.
4. How can I track my order?
After your order is dispatched, you will receive a confirmation email with tracking information. Use this information to track your order through the respective carrier’s website.
5. What should I do if I receive a defective or damaged product?
If you receive a defective or damaged product, please contact us at info@brandskahani.com with images of the issue within 7 days. We will arrange for a replacement or issue a full refund based on your preference.
6. Can I return a product?
Yes, we accept returns. If you are not satisfied with your purchase, you may return the product within 7 days of receiving it. Contact us at info@brandskahani.com to initiate the return process.
7. How long does shipping take?
Shipping times vary based on your location and the shipping carrier. Generally, delivery takes 3-7 business days from the date of shipment. You will receive a tracking number to monitor the progress of your shipment.
8. Do you offer international shipping?
Currently, we only offer shipping within your country. We are exploring options to expand our shipping services to international destinations in the future.
9. What should I do if my package is lost or stolen?
Brands Kahani is not responsible for lost or stolen packages once they are confirmed delivered to the address provided. If you believe your package is lost or stolen, contact us at info@brandskahani.com, and we will provide you with delivery confirmation and tracking information to help you with the investigation.
10. How can I contact customer support?
For any questions or concerns, please contact our customer support team at info@brandskahani.com. We are here to assist you with any issues or inquiries you may have.
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