Refunds

How to file for a Refund?

To apply for a refund against an order, please fill out the refund form with your order number, product name, original proof of purchase receipt (proof of payment), and your complaint/reason/issue for requesting a refund. Our customer care agent will get in contact with you. Alternatively, you can WhatsApp us at +92 304 111 8000 from Monday to Saturday between 10:00 am - 08:00 pm (Pakistan Standard Time).

Refund Form Details:

  • Order Number
  • Email
  • Product Name
  • Reason for Refund

Refund Procedure - All International Clients

If you wish to claim a refund from Brands Kahani, kindly follow the steps below:

  1. Contact our customer care via WhatsApp, email, or reach out to us at info@brandskahani.com.
  2. Provide our customer care staff with your order number and original order confirmation receipt sent to you via email. Proof of payment (Order Confirmations & Receipts) is automatically generated by our system and sent out to the email ID provided by the customer once the customer checks out and completes the order purchase process on our website.
  3. Submit a request and a detailed reason/complaint/issue for requesting a refund claim.
  4. Once the refund request is received, our customer support team will carefully review it and respond within 48 hours.
  5. If the refund is approved, you will receive a refund within 10-12 working days from the date of the approval of the refund.
  6. In case of rejection, our customer support team will reach out to you with a detailed explanation.

Eligibility Criteria for a Refund

Our refund policy applies to international users who have made purchases through Brands Kahani.

To be eligible for a refund, the following conditions must be met:

  • The user must have a valid proof of purchase or order number.
  • The request for a refund must be made within 14 days from the date of delivery.
  • The product or service must meet the criteria outlined in our refund policy.
  • All refund items must be in their original condition without evidence of use.

Refund Criteria

Brands Kahani provides refunds in the following situations:

  • Incorrect Size: If the size delivered is different than ordered, or measurements are not according to the size chart displayed on the website.
  • Item Does Not Match Description or Picture: If the product delivered is different in design, color, work technique, fabric, etc.
  • Incorrect Order: A different product or variant gets delivered.
  • Quality Issues: Quality defects in the product leading to wearability concerns.
  • Items/Accessories Missing: Product delivered with pieces missing. Only applicable if the product is not wearable.
  • Product Damaged: Broken, eroded, faded, or stained product delivered.

Modifications to the Refund Policy

We reserve the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

Refund Policy:Client Responsibility

Refunds will be processed once the returned item is received and inspected. The product must be returned in its original condition, with all tags and packaging intact. Please note that any shipping fees incurred during the purchase are non-refundable.

If the item is not returned in its original condition, the refund may be subject to deductions or may not be issued at all. Refunds will be credited back to the original payment method within (+92)3000399998 business days after the return is processed.

For any questions regarding refunds, please contact us at info@ brandskahani.com.